https://www.orcaserv.com https://www.orcaserv.com/general-manager-saas <div data-rss-type="text"> <h1> <br/> </h1> <h1> <span> General Manager SaaS </span> </h1> <p> <br/> </p> <p> <br/> </p> <p> <strong> Location: </strong> <span> <span> Maidenhead, UK </span> </span> <strong> <br/> Employment Type: </strong> <span> <span> Full-time, Permanent </span> </span> <strong> <br/> Salary </strong> <span> (£70,000 – £90,000) Plus Sales Related Bonus’ </span> <strong> <br/> Reports To: </strong> <span> <span> CEO </span> </span> <strong> <br/> Direct Reports: </strong> <span> <span> Department Leads (Sales &amp; Marketing, Product Development, QA, Customer Solutions, Data Solutions) </span> </span> </p> <p> <strong> About ORCA Service Technologies </strong> </p> <p> <span> ORCA Service Technologies is a fast-growing SaaS provider transforming the way field service businesses operate. Our flagship platform, ORCA, is a cloud-based CAFM, Asset Management, Field Service Management, ERP and CRM solution designed to deliver operational efficiency and scalable growth for clients across the globe. We are a technology-first, customer-centric company, driving innovation in digital-led maintenance and service delivery. </span> </p> <p> <strong> Role Overview </strong> </p> <p> <span> We are seeking an experienced, commercially driven, and hands-on General Manager to join our leadership team. This role is ideal for a sales-driven leader who thrives in a scaling SaaS environment and is passionate about building high-performing commercial functions. </span> </p> <p> <span> As General Manager, you will take ownership of both operational execution and revenue growth, acting as a commercial leader and strategic partner to the CEO. You will spearhead SaaS sales, lead generation, and go-to-market strategy, while ensuring alignment between customer needs, product development, compliance and business growth. </span> </p> <p> <span> <span> This is a highly hands-on role, combining elements of </span> </span> <strong> Commercial Director and Organisational Leadership </strong> <span> , with a strong focus on driving new business, expanding partnerships, and shaping product direction through deep customer insight. </span> </p> <p> <strong> <br/>   </strong> </p> <p> <strong> Key Responsibilities </strong> </p> <h1> <br/> </h1> <h1> <span> Strategic and Commercial Leadership </span> </h1> <p> <br/> </p> <ul> <li> <span> Translate company vision into clear operational and commercial strategies. </span> </li> <li> <span> Lead the company’s SaaS go-to-market strategy, including positioning, pricing, and growth planning. </span> </li> <li> <span> Drive revenue growth through new customer acquisition, upsell, and expansion into new markets. </span> </li> <li> <span> Identify and pursue strategic partnerships, channel opportunities, and new revenue streams. </span> </li> <li> <span> Monitor market trends, competitors, and industry developments to inform commercial strategy. </span> </li> </ul> <h1> <br/> </h1> <h1> <span> SaaS Sales and Business Development </span> </h1> <p> <br/> </p> <ul> <li> <span> Take a hands-on role in lead generation, pipeline development, and closing key deals. </span> </li> <li> <span> Build and manage a scalable SaaS sales function, including processes, metrics, and tooling. </span> </li> <li> <span> Develop structured outbound and inbound lead generation programmes. </span> </li> <li> <span> Support complex enterprise sales cycles, including demos, proposals, and negotiations. </span> </li> <li> <span> Establish and manage a high-performing sales culture focused on measurable outcomes. </span> </li> <li> <span> Collaborate closely with marketing to optimise demand generation and conversion. </span> </li> </ul> <h1> <br/> </h1> <h1> <span> Customer and Product Alignment </span> </h1> <p> <br/> </p> <ul> <li> <span> Act as the voice of the customer within the organisation, translating commercial insight into product priorities. </span> </li> <li> <span> Work closely with product and engineering teams to ensure the roadmap aligns with market demand. </span> </li> <li> <span> Support product positioning, messaging, and value communication. </span> </li> <li> <span> Drive customer engagement, retention, and long-term value creation. </span> </li> </ul> <h1> <br/> </h1> <h1> <span> Operational Excellence </span> </h1> <p> <br/> </p> <ul> <li> <span> Lead business-wide operations across sales, marketing, product, finance, and customer success. </span> </li> <li> <span> Design and implement scalable operational frameworks and KPIs. </span> </li> <li> <span> Ensure consistent delivery, governance, and performance across the organisation. </span> </li> <li> <span> Maintain ISO-aligned processes across security (ISO 27001) and service management (ISO 20000-1). </span> </li> </ul> <h1> <br/> </h1> <h1> <span> Technology and Delivery Collaboration </span> </h1> <p> <br/> </p> <ul> <li> <span> Collaborate with technical teams to shape architecture, delivery priorities, and technical strategy. </span> </li> <li> <span> Ensure strong communication between commercial and development functions. </span> </li> <li> <span> Promote modern software delivery practices including Agile, DevSecOps, and cloud-first development. </span> </li> <li> <span> Maintain sufficient technical awareness to engage credibly with customers and internal teams, without requiring deep hands-on coding. </span> </li> </ul> <h1> <br/> </h1> <h1> <span> People Leadership and Development </span> </h1> <p> <br/> </p> <ul> <li> <span> Build and lead a high-performing, cross-functional team across sales, marketing, and operations. </span> </li> <li> <span> Oversee recruitment, coaching, and capability development aligned to company growth. </span> </li> <li> <span> Foster a culture of accountability, customer focus, and continuous improvement. <br/> </span> </li> </ul> <p> <span>   </span> </p> <h3> <span> Key Skills and Competencies </span> </h3> <p> <br/> </p> <ul> <li> <span> Strong commercial mindset with proven SaaS sales leadership experience. </span> </li> <li> <span> Ability to combine strategic thinking with hands-on execution. </span> </li> <li> <span> Experience building scalable sales and revenue operations in a SaaS environment. </span> </li> <li> <span> Excellent communication skills, particularly in translating customer and commercial needs into product and technical priorities. </span> </li> <li> <span> Strong leadership and stakeholder management skills. </span> </li> <li> <span> Data-driven decision making and operational discipline. </span> </li> <li> <span> Ability to thrive in a fast-paced, scaling technology business. </span> </li> </ul> <h3> <span>   </span> </h3> <h3> <span> Required Experience </span> </h3> <p> <br/> </p> <ul> <li> <span> Significant experience in a senior commercial, operational, or leadership role within a SaaS or technology business. </span> </li> <li> <span> Demonstrated success in driving revenue growth and scaling a SaaS sales function. </span> </li> <li> <span> Experience leading enterprise or mid-market sales cycles. </span> </li> <li> <span> Strong understanding of SaaS metrics, pricing, and business models. </span> </li> <li> <span> Familiarity with Agile delivery, cloud platforms, and digital transformation. </span> </li> <li> <span> Experience working closely with technical and product teams. </span> </li> <li> <span> Knowledge of ISO frameworks and operational governance is desirable. </span> </li> </ul> <h3> <br/> </h3> <h3> <span> <span>  </span> Benefits </span> </h3> <p> <span> 36 days holidays (inc Bank Holidays), Life Cover, Health Plan, Pension Plan, Rewards Scheme, performance related bonus. </span> </p> <p> <span> <span>   </span> </span> </p> </div> Fri, 20 Feb 2026 12:51:19 GMT https://www.orcaserv.com/general-manager-saas careers thumbnail main image