Simple & Powerful
F E A T U R E S
Warranty Management
Create, track, and manage warranties with customisable periods, terms, and conditions
Registration and Activation
Electronically register and activate warranties upon purchase, maintaining a database of customer information.
Subcontractor Job Management
Send and manage jobs for subcontractors using predefined task lists, ensuring standardised data format for seamless claims management.
Claims Processing
Streamline submission and processing of warranty claims with automated workflows for verification and approval.
Analytics and Reporting
Gain insights into warranty performance, including claim frequency, issue types, and cost analysis for informed decision-making. Merlin has comprehensive workflow management configurability.
Integration with CRM and ERP Systems
Seamlessly synchronise warranty information with customer records, accounts information and inventory management systems.
Customisation and Branding
Customise the solution to match the branding and visual identity of the reselling company for consistent customer experience.
Customer Self-Service Portals
Provide online portals for customers to register warranties, track warranty status, and submit claims independently, enhancing convenience.
User Management and Security
Implement role-based access controls and data encryption to ensure secure access and modification of warranty information by authorised personnel.
Interested in implementing MERLIN?
We want to know your needs exactly so that we can provide the perfect solution - we’ll do our best to help.
