IT Support Apprentice

IT Support Apprentice

My name is Taine I am a Senior Support Technician here at ORCA Service Technologies. In my role I look after the support team, ensuring we deliver quality services to our fast-growing customer base. I am looking for an IT support apprentice - Level 3 to join our high performing team.


"Are you looking to start a career in IT and want to join a fast-growing international software development start up? Are you looking for a role where you can learn, develop and grow quickly?"


We are a software development firm located in Maidenhead, UK. Our mission is to revolutionise facility service with intuitive, data-driven software, that delivers lasting value.


Our team started by developing bespoke software a Facility Service organisation focussed on commercial kitchen maintenance. We created custom android and windows apps for them. We now deliver cloud-based software internationally for a growing customer base. We work a range of web-technologies: C#, SQL, Azure, JS, HTML, CSS.


About the Role


We are looking for an apprentice to join our support team: someone who knows their way around a computer and is not afraid to work hard to learn quickly on the job. The job role is varied, ranging from software support, training, networking, Microsoft 365, windows server admin, hardware setup and much more.


You will be joining a dynamic team with ranging sets of experience levels: from junior interns to seasoned professionals with more than 20 years experience. If you are a team player, have basic IT knowledge, like a high paced working environment and are looking for an opportunity to learn more about information technology then this is the opportunity for you. 


As an IT apprentice at OST, you will be challenged with a diverse set of responsibilities including IT support and understanding user’s issues.


Key Responsibilities

  • Responsible for IT support activities (categorising, prioritising, and solving tickets)
  • Support senior and junior developers on ground-breaking projects and cutting-edge development activities
  • Working closely with customers to scope incoming project requests
  • Understand OST’s organisational systems to develop and support customers
  • Responsible for customer contact and project ownership around your development works


Requirements

  • Have a basic understanding of Microsoft Office
  • Have a basic understanding and passion for IT
  • Ability to learn quickly on the job
  • Ability to work in a team as well as independently
  • Preferred: IT hardware skills
  • Preferred: Software development skills (programming)
  • Preferred: Prior education and/or working experience in IT
  • Preferred: Good communication skills through a variety of methods


Why join us?

"Joining the IT Support Apprenticeship has changed my life, both in my career and in my personal life. I went from knowing very little about IT in business to becoming productive as an IT Support executive in 6 months and am now on-route to becoming a Junior Software Developer."
- Kiren Sheimar, Software Support Technician & Level 3 Apprenticeship Graduate.


  • You’ll be given responsibility from day one, and you’ll have to develop fast
  • You’ll be an invaluable part of our team. Workload will vary and no two days will ever feel the same
  • You will have full ownership of your own projects, as well as still contributing to the bottom line
  • Energy, enthusiasm and fresh thinking, we’re fully open to your ideas. Working within an SME you will be expected to make an impact
  • Work in a challenging international environment
  • Clear progression and personal development plan with regular reviews & feedback
  • Enrolment onto the OST Leadership Academy with personal mentoring and the creation of a personal development plan, after completing a three-month probation
  • Continuous development and training opportunities from seminars, conferences, 1-2-1s with Directors, and networking events to recognised professional qualifications. We have the awards to back this up - Princess Royal Training Awards, Institute of Leadership & Management (ILM) Assured.
  • 28 days holiday entitlement - plus bank holidays. This equates to 36 days holiday per year (7 weeks and 1 day)!


Proven Track Record

ORCA has supported multiple apprentices through Level 3 apprenticeships.

We are partnered with QA to deliver award-winning apprenticeship programmes, through one of the leading apprenticeship providers in the UK. Read more here.


Get in touch

Call us on 01628 501481 or email recruitment@orcaserv.com to find out more and how to apply!


Apply Today